Refund Policy

Welcome to 1000Couples.com. These refund rules outline what you can expect from us for the items you buy. They provide a transparent approach to refunds giving you a great platform experience for a fair experience.

One Time Fee & Refunds

One time End Product fees are non-refundable. If the end user has a reason to believe that the payment was charged on error, only then the user can provide written notice to our Customer Support and request to cancel his/her Fee by emailing us on info@1000couples.com.

When eligible, Fee cancellation can be performed by Customer Support only up to a period of 7 days from the Fee payment date, and only if the End Products associated with the Fee have not been downloaded or used outside of the Site, whether for commercial or personal use.

We will not cancel Fees after that time or after an End Product has been downloaded or used outside of the 1000Couples Site. Eligibility to cancel a Fee will be assessed by our Customer Support team based on a number of factors, including, without limitation, violations to our Terms of Service and improper usage of the 1000Couples platform.

Subscription Fee & Refunds

You may decide to stop and request to cancel your Subscription Services at any point in time. The effective date and time for this cancellation will commence the moment you have issued the cancellation request. The effective date for cancellation of Subscription Fee shall be at the next Renewal Period. Such subscription will be canceled only upon the expiration of the respective period for which you have already made payment for. Please know that as our cancellation process may take some time, in order to avoid your next respective charge, your cancellation request should be made at least 7 business days before to the expiration of the current Subscription period.

Resolving disputes

If you and 1000Couples can't come to an agreement about a refund, you can raise a dispute and have 1000Couples investigate the matter. We will make a decision based on all available information and you agree that our decision is final.