Welcome to 1000Couples. Your order is extremely important to us. 1000Couples ('website', 'Web Site', 'site' ’mobile app’, ’app’, 'we', 'us', 'our') is committed to protecting your rights to the cancellation of services at any given point of time.

We would never like to cancel your order. However, we reserve the rights to cancel your order at any given point in time.

Cancellation by 1000Couples

We may cancel your order in case we are not able to serve you the products you have purchased. We will cancel your subscription and will refund all outstanding dues.

We may cancel your order if we find any discrepancy in the process.

We may cancel your order if we find any misuse of our system.

We may cancel your order and block your services if we find use of any pornographic or abusive or illegal activities performed by your account.

You shall be informed about cancelled orders via an SMS or an Email.

Cancellation by User

If an item doesn't work the way it should and can't easily be fixed you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you'd known about the problem in the first place.

However, the cancellation will NOT be processed in the following cases:

  • you don't want it after you've downloaded it;
  • you simply change your mind;
  • you bought an item by mistake;
  • you do not have sufficient expertise to use the item;

All queries related to cancellation should be addressed on Cancellation and subsequent refund may take up to 15 days.